Returns & Refund Policies

This Return and Refund policy shall only be applicable for home delivery shopping via Glcbox.com Online only.

Cases where customers can return orders:

  • Product incorrect description.
  • Defective product due to manufacturer.
  • Product expired.
  • Product is damaged during shipping.
  • Product does not work.

Cancellation:

For cancelling your order, you should email to [email protected] within 6 hours of placing the order. All orders are shipped in 6-24 hours time and once shipped, it is has not possible to cancel the order. In cases the cancellation is received after 6 hours and package has been shipped, the buyer will be charged a restocking fees and return shipping fees  25% of order total or $25 whichever is larger.

Return & Refund process

  Email us at [email protected]. Including: #Your Order, First and Last name, Email address, Phone number and reason for return. Within 24 working hours, Utilitiesforhome Customer Care will send Return Labels file (have our warehouse address and return shipping method) to your email.

  You carefully package for Returned Order, Print and Paste the Return Labels on the package. Within 7-10 working days. You need ship Order Return to our warehouse at the address on Return Labels.

  After the order returns to our warehouse. Within 5-10 working days, we issue refund via your Paypal/Credit Card.

If you need any further information about your product, contact us for a consultant:

Name: Utilities For Home

Address: 11918 SE Division Street
#2116
Portland, OR 97266, United States

Email: [email protected]

or

GLC MEDIA Vietnam Company Limited
Office address:
No.09, Semi-detached block TT5, VOV Urban Area, Me Tri Ward,
Nam Tu Liem District, Hanoi, Vietnam